Returns and Exchanges
Time Frame
- You may return or exchange items within 30 days of the purchase date.
Initiating a Return or Exchange
To initiate a return or exchange, please contact our customer service team at support@foodexpress.app. Provide your order number and details regarding the items you wish to return or exchange. Our team will guide you through the process.
Refund Processing Time
- Refunds and exchanges are processed within 15 days of receiving the returned items. Please note that the processing time may vary based on your payment method and financial institution.
Conditions for Returns and Exchanges
1. Unused and Unopened: Items must be in their original condition, unused, and unopened.
2. Packaging: Ensure that the original packaging is intact.
3. Proof of Purchase: A valid proof of purchase, such as the order confirmation email or receipt, is required.
Items Ineligible for Return or Exchange
1. Perishable Goods: Due to the nature of our business, we cannot accept returns or exchanges for perishable items.
2. Customized Orders: Items that have been customized or personalized are not eligible for return or exchange unless they are defective or damaged upon arrival.
Damaged or Defective Items
If you receive damaged or defective items, please contact us within 5 days of receiving the order. Provide images of the damaged items, and our customer service team will assist you in resolving the issue.
Contact Information
If you have any questions or concerns about our cancellation and refund policy, please contact our customer service team at support@foodexpress.app or call us at 7385564485.
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